When the going got tough, you made the call to him. When there seemed to be no answer to a situation, you made the call.
The guy on the other end of the line would calmly hear our dilemma, think about it for a few seconds and begin rattling off solutions. The great thing is he never had one solution; he had several and would guide you to the best solution for just about any type of mechanical, electrical, or office problem that you could imagine.
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