(Bloomberg News) — J.C. Penney Chief Executive Officer Ron Johnson is facing mounting pressure after the first year of his turnaround plan resulted in the department-store company’s lowest annual sales in more than two decades.
The shares dropped as much as 17 percent in early trading in New York after J.C. Penney said its net loss in the quarter ended Feb. 2 widened to $552 million, or $2.51 a share, from $87 million, or 41 cents, a year earlier. The Plano, Texas-based retailer’s annual revenue slid 25 percent to about $13 billion, the lowest since at least 1987.
Johnson, the former Apple retail chief who joined as CEO in November 2011, has retrenched on his everyday low pricing strategy by adding sales, promotions and new price displays in recent months. While Johnson on Wednesday reiterated a plan to install 100 boutiques inside most J.C. Penney stores, he also said he had “made some big mistakes.” The retailer’s sales now trail Gap Inc. and shrank to half of those at Macy’s.
“There’s really nothing that we’ve seen like it,” Erika Maschmeyer, an analyst at Robert W. Baird & Co. in Chicago, said of the decline. “They don’t give much in the way of guidance, which makes it really hard to figure out how to think about this one for 2013, what is the base, and how well are these new promotions working.”
Through the close of regular trading Wednesday, the shares had declined 30 percent since June 13, 2011, the day before Johnson was announced as J.C. Penney’s next CEO. The Standard & Poor’s 500 Retailing Index has rallied 42 percent in that time.
Johnson, a former Target executive, later helped Apple co-founder Steve Jobs create the iPod-maker’s retail stores, which are unrivaled in sales per square foot. At 52, he was recruited by activist investor Bill Ackman, who’s on J.C. Penney’s board. Ackman’s Pershing Square Capital Management is the company’s largest stockholder, with 18 percent of shares outstanding. Johnson has said his transformation of the company, presented to investors last January, would take four years.
Revenue in the fiscal fourth quarter, which includes the main holiday shopping period, slid 28 percent to $3.88 billion as sales at stores open at least a year fell 32 percent. Analysts estimated revenue of $4.08 billion, on average.
On an earnings call with analysts Wednesday, Johnson said he wants to “stay out of the guidance business” and focus on the long term, declining to give details on sales in the current quarter. He said the company will have a better chance of returning to growth once it finishes upgrading more stores.
“Obviously, our commitment is to return to growth,” Johnson said. “The sooner we do that the better, but we’re here for the long haul, and we believe we’re taking the steps needed to return to growth, and we’ll report that to you as soon as that happens.”
Johnson, who seeks to turn the retailer into “America’s favorite store,” is using new displays showing suggested prices to help customers understand the value of merchandise, adding promotions and resuming some sales around events and holidays such as back-to-school and Valentine’s Day. He’s sending customers more emails and worked to regain shoppers with offers such as $10 in-store coupons and 30 percent discounts off clearance items. He also has switched up his marketing team.
“They’re essentially changing the premise they started with a year ago” by adding promotions, Baird’s Maschmeyer said. “They needed that catalyst to drive initial traffic. They are getting closer to that. It’ll be interesting to see whether it’s enough.”
This spring, the company is improving its home-goods department and introducing clothing from Joe Fresh, Marchesa’s Georgina Chapman, and William Rast, a line founded by Justin Timberlake and childhood friend Trace Ayala. It will add close to 20 shops, J.C. Penney said Wednesday.
J.C. Penney’s shop-in-shops, installed in fewer than 700 of the retailer’s 1,100 stores, are part of an effort to turn the company into what Johnson has called a “specialty department store.” Last year he said the shops, including boutiques for Levi Strauss & Co. and Izod products, are producing higher sales per square foot.
Johnson gave a few hints about first-quarter performance, saying that Joe Fresh has been the top-performing brand online this week, beating out Liz Claiborne. He also said traffic during the President’s Day holiday weekend was unchanged from last year and higher on Valentine’s Day.
The retailer said it had $930 million in cash and cash equivalents at the end of the fiscal year, down from $1.51 billion a year earlier and trailing a forecast it gave a few months ago. Chief Financial Officer Ken Hannah in November said the company would end the fiscal year with about $1 billion of cash and that the chain could fund its transformation in the next 36 months without compromising its liquidity.
Hannah said Wednesday the company, with adjusted cash on hand of $850 million, has access to $3 billion in short-term capital. He reiterated the company’s plan to self-fund its transformation through cash from operations.
“It’s the worst performance that I’ve ever encountered in decades of covering retail. There’s nothing really to compare it against,” Bernie Sosnick, an analyst at Gilford Securities in Melville, N.Y., said in a telephone interview before the report.
J.C. Penney now trades at 0.36 times sales, the second- cheapest among U.S. department-store companies with a market capitalization of more than $1 billion, according to data compiled by Bloomberg. Macy’s has a multiple of 0.59, while Gap is valued at about 1 time sales, the data show.
The company said lump-sum settlements from its primary pension plan resulted in a charge of 41 cents a share in the fourth quarter while restructuring and management-transition charges were 8 cents a share. J.C. Penney also sold more items on clearance while selling fewer items in total, shrinking gross margin to 23.8 percent from 30.2 percent a year earlier. The net loss for the year was $985 million, or $4.49 a share.
Macy’s and Stage Stores Inc. said they have seen some sales improvement because of the retailer’s woes. Sears is headed toward six straight quarters of same-store sale increases for apparel while Wal-Mart Stores in the fourth quarter posted its first such gain in clothing in seven years.
J.C. Penney’s decline “obviously helped us in 2012, but remember, the overlap between customers isn’t 100 percent,” Macy’s Chief Financial Officer Karen Hoguet said on Tuesday earnings call. “There’s a lot of our customers that are well above shopping at Penney’s.”
Many brands in J.C. Penney that aren’t getting the full shop treatment are concerned because they’re losing volume as sales drop, said Ron Friedman, head of retail and consumer products at accounting firm Marcum LLP, which works with some suppliers to the company.
Steven Madden CEO Edward Rosenfeld said on a conference call this week that the company’s business at J.C. Penney has been “tough,” with its Olsenboye line dropping 10 percent in 2012 from 2011.
PVH CEO Manny Chirico, whose company makes the Izod brand at the department-store chain, said last month those boutiques have been a “grand slam home run.”